Veyo medical transportation has been a major player in non-emergency medical transport (NEMT) for Medicaid members across several U.S. states. The company operates as a broker, connecting eligible riders with transportation providers to get them to and from medical appointments. But recent changes, including Veyo's acquisition by MTM, have left many riders, drivers, and healthcare organizations with questions about scheduling, contact numbers, and what the transition means going forward.

Whether you're a Medicaid member trying to book a ride, a driver exploring pay and employment details, or a healthcare administrator coordinating patient transport, this article breaks down what you need to know about Veyo's services in their current form. We'll cover how to schedule rides, state-specific phone numbers, the MTM acquisition, and driver-related details.

At VectorCare, we help healthcare organizations manage and coordinate patient logistics, including NEMT, through a single platform. We work with hospitals, health agencies, and transportation providers daily, so we understand the operational side of services like Veyo and how they fit into the broader patient care ecosystem. Here's a complete overview of where things stand with Veyo medical transportation right now.

What Veyo is now and the MTM update

Veyo started as a technology-driven NEMT broker, managing transportation benefits for Medicaid members across states including Arizona, Connecticut, and California. The company built a network of independent drivers and transportation providers, routing trips through a digital dispatch platform rather than a traditional call-center model. That approach made Veyo a recognizable name in state-managed Medicaid transport programs for nearly a decade.

The MTM acquisition

MTM (Medical Transportation Management) acquired Veyo, merging two of the largest NEMT brokers in the country under one organization. MTM is one of the oldest and most established names in managed medical transportation, operating in dozens of states and serving millions of Medicaid and managed care members annually. The acquisition means that Veyo-branded contracts and operations are now transitioning to MTM's infrastructure, branding, and contact systems depending on the state.

If you're a rider or a provider who previously worked with Veyo medical transportation, the specific phone numbers, apps, and scheduling processes may have changed based on your state's contract status.

The transition timeline varies by state. Some regions completed the shift to MTM branding quickly, while others have maintained legacy Veyo contact information during the handover period. If you're unsure which applies to your state, the safest approach is to call the number on your Medicaid card or check your state's Medicaid agency website directly.

What the MTM acquisition means for operations

For healthcare administrators and care coordinators, the practical impact depends on your state's specific contract. MTM operates with its own scheduling platform, credentialing requirements, and provider network standards. Transportation providers who worked under Veyo contracts may need to re-enroll or update their credentials through MTM's onboarding process to continue receiving trip assignments.

For riders, the core benefit remains the same: free or low-cost rides to covered medical appointments for eligible Medicaid members. What may change is the phone number you call, the app you use to book, and the documentation you need to provide when requesting a trip.

Why non-emergency medical transportation matters

Non-emergency medical transportation fills a critical gap for millions of Americans who lack reliable access to a car, cannot drive due to a medical condition, or cannot afford the out-of-pocket cost of getting to routine appointments. For Medicaid members specifically, NEMT is a federally required benefit, which means eligible individuals have a legal right to transportation assistance for covered medical services.

The cost of missed appointments

Missed medical appointments cost the U.S. healthcare system an estimated $150 billion per year, and transportation barriers rank among the leading causes of no-shows. This problem hits low-income, elderly, and disabled populations hardest. When patients skip dialysis, chemotherapy, or post-discharge follow-up care because they have no ride, preventable hospitalizations increase and overall health outcomes decline.

A single missed follow-up after a hospital discharge can lead to readmission within 30 days, which costs far more than providing a ride would have. Reliable NEMT directly reduces that risk.

Connecting patients to routine care through structured transportation is one of the most cost-effective tools Medicaid programs have available.

Where brokers like Veyo fit in

State Medicaid agencies typically contract with NEMT brokers to handle trip scheduling, provider networks, and compliance rather than managing logistics in-house. Veyo medical transportation served exactly that broker role across multiple states, sitting between the state agency and the transportation provider to coordinate thousands of trips daily.

Understanding this structure matters to you because it defines who is accountable for your ride and who to call when a trip gets missed or delayed.

How to schedule a Veyo or MTM ride

Scheduling a ride through Veyo medical transportation or its MTM successor follows the same basic process across states: you contact the broker, confirm your eligibility, and request a trip. Most programs require you to call at least 2 to 3 business days in advance for non-urgent appointments, so do not wait until the day before.

What you need before you call

Before you reach out to schedule, gather a few pieces of information. You will need your Medicaid ID number and the full details of your appointment, including date, time, and the provider's name and address. Some programs also ask whether you need a wheelchair-accessible vehicle or other accommodations.

Here's what to have ready:

• Medicaid ID number
• Appointment date, time, and location
• Pickup address and callback number
• Any accessibility or equipment needs

Calling with this information ready cuts the scheduling call time significantly and reduces the chance of booking errors.

How the booking process works

Once you call, a representative will verify your Medicaid eligibility and match you with an available driver in your area. You will receive a confirmation with your pickup window, typically a 30-minute range before your appointment time.

If your plans change, call to cancel as early as possible. Repeated no-shows can affect your access to future trips, so treating the cancellation process seriously protects your long-term transportation benefits.

Veyo and MTM phone numbers by state

Phone numbers are one of the most searched pieces of information related to veyo medical transportation, and they are also the most likely to have changed after the MTM acquisition. The table below lists currently available contact numbers by state, but you should always cross-check with your Medicaid card or your state agency's website before calling, since transition timelines vary.

If the number below does not connect you to the right program, call the member services number printed on the back of your Medicaid ID card to get the correct routing.

State-by-state contact numbers

Contact details shift as MTM completes state-level transitions. Use the table as a starting point, not a final source.

When numbers don't work

If a number listed here routes you incorrectly, the issue is almost always a state contract transition still in progress. Your first backup option is calling your state's Medicaid agency directly. Your second option is asking your healthcare provider's social work or discharge planning team, since they often keep updated broker contact lists on hand.

Driving for Veyo or MTM: pay and basics

If you drove for veyo medical transportation before the MTM acquisition, the path forward depends on which state program you worked under and whether MTM has completed the transition in your area. Drivers who are new to the network need to apply directly through MTM's driver or provider portal, since Veyo's standalone onboarding process no longer operates independently.

Pay rates and how you get paid

Pay rates for MTM drivers vary by state, trip type, and vehicle classification. Most drivers working standard sedan trips earn on a per-mile and per-trip basis, with rates typically ranging from $0.60 to $1.20 per mile depending on the state contract. Wheelchair-accessible vehicle (WAV) trips and stretcher transports pay at higher rates to reflect the added equipment and training requirements.

Payments are usually processed weekly through direct deposit, so make sure your banking information is current in the driver portal to avoid delays.

What you need to qualify

To drive for MTM, you need a valid driver's license, proof of insurance, a clean background check, and a vehicle inspection. Some states add requirements for defensive driving certification or CPR training, particularly for drivers handling WAV or stretcher trips. Check the MTM provider portal for your state's specific checklist before starting the application, since missing one document can delay your approval by weeks.

Next steps

Veyo medical transportation has gone through significant changes with the MTM acquisition, and staying current on contact numbers, scheduling processes, and driver requirements will save you time and frustration. If you are a Medicaid member, start with the phone number on your ID card to confirm which broker manages your state's program. If you are a driver or transportation provider, go directly to MTM's provider portal to check your credentialing status and get your documentation in order.

For healthcare administrators and care coordinators, the bigger picture is worth addressing: manually tracking NEMT brokers, phone numbers, and vendor compliance across multiple states adds real operational cost. A unified platform changes that. VectorCare helps hospitals, health agencies, and logistics teams coordinate patient transportation, home care, and DME through a single system with real-time visibility. If your organization is managing patient logistics across multiple providers, explore how VectorCare's patient logistics platform can reduce that burden.